I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. Is it possible to output Dolby Atmos and Dolby Vision? 3. Lets hop in! There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. It should display a wide range of folders for apps installed on your device. The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. Many technology companies like Philips often release new updates for their hardware or software. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . New technology and new devices will always have some problems for many users. If you are unsure about installation, refer to the manual that came with your Hue sync box. Philips Hue Verified account @tweethue. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. Replacement box is a bit better but the Hue Sync app always says Sky Q box signal not detected. I have the same problem if I use apple TV straight to the TV. My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? I'm on the fence about the Sync Box and am looking to be convinced by some owners. Delete Appdata files, it will be repopulated. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. 1-800-MY-APPLE, or, Sales and I will list some issues to see if you have had them. Apps are complicated pieces of software. The consent submitted will only be used for data processing originating from this website. I don't get it. Now you can try to downgrade back to the previous version. With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? The images are in Dutch and have not much meaning other then . Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. Some users reported that the app would lose connectivity as often as once every hour. 2018-2023 Signify Holding. Press question mark to learn the rest of the keyboard shortcuts. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. APs are often best used for devices that dont need a 100% steady internet connection. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. HDMI1 on the TV for the sync box and Monitor 2 on the Denon. All Rights Reserved. Click on the search icon on your taskbar and search for %appdata%. , you may have some common issues with it. But you should ensure a steady internet connection for your Hue Sync Box. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. Good question. The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. Learn more about brightness. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. This is the first app youll need. I have also gone through some research and come to some conclusions. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Looks like no ones replied in a while. There you have it! It really adds to the experience and may reduce your eye fatigue. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. any proposed solutions on the community forums. Seems to drop the connection every twenty minutes or so. Enter the password for your Wi-Fi network when prompted. The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. This wont harm your app or connected devices. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. 9. Now you can try to downgrade back to the previous version. Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? Navigate to the HueSync folder (Roaming or Local). What if rolling back the upgrade doesnt do the trick? Apple TV 4K, The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. These are devices that boost the range and performance of your Wi-Fi router. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. No response from them. You also can seek help from theirTwitter. But whats causing the connection issue you may encounter. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. Everything that happens on scenario 1 happens here. The app will immediately begin searching for a Hue sync box. They recommended I change the cable between the Sync Box and my TV. Can we ask, have you tried any other configurations? The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. Is this normal? For many users, the Hue Sync Box should be ready to use right out of the box. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. All Rights Reserved. . I have a 4K Apple TV and a Sonos Arc. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Is Philips Hue Z-Wave or Zigbee? Very happy!! 2- Connecting directly to TV without using Hue Sync Box. A: Answer. While they both can work together, you dont need one to run the other. If you have used theHue Sync App, you may have some common issues with it. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . I get no signal issues regularly since the latest update, and I have constant signal cutouts. You can install this app on your device. The Philips Hue . I just couldn't get a decent effect with the light bars. I got the same issue. Wait 30 seconds. For that reason, you should always make sure that the WiFi signal reaching the system is strong. Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. Your email address will not be published. When one is found, tap. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. I press Sync and it starts working but still says no signal detected. The system is composed of two standalone units, which are an app and a physical box. Im looking to get into Hue lighting for the first time to go with my PS5. So have you ever felt like you want to step into the world of your favorite video game? I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . Starting to hate the sync box. He has therefore loved seeing smart homes hit the mainstream. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. The No. 4. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. It's pretty simple to set uphere's how. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. It may be that the users are not familiar with how to use it, or some hardware and software problems. For example, HDMI 1 could be the name of your gaming console. I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? The gradient strip is definitely a big improvement over using just the light bars. Not when Dolby Vision is showing on TV or selected as default option on Apple TV, *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? I will tell you some methods to fix it. While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. Its really that easy. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. Manage Settings Im Tristan Perry, the guy behind Smart Home Point. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. UPDATE: I was able to fix this issue thanks to @tweethue! I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. At this point, we would recommend you to Contact Apple Support. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. Any help appreciated. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. Would anything change if you used an Ethernet cable between your router and the Hue bridge? From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). See all the updates weve made to the Hue sync box to improve the surround lighting experience. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. Even if the connection dropped (and I'm not convinced, because everything else is fine), it . For the connection issues, there will be many solutions, one method works for you but may not work for others. Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. Turn off Dolby vision when using sync box works. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. 2. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. I have listed six methods for your issues. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. For some problems, it is difficult for you to find solutions online. only. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. Everything that happens on scenario 1 happens here. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. User profile for user: All you need to do is set up a new entertainment area on your smartphone. Similar to the previous one, this one is also easy to solve. When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. I found that many users have connection issues with their Hue Bridge. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. Continue with Recommended Cookies. Make sure Bluetooth is enabled on your mobile device. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . Is that the issue? The cable box should run thru the receiver. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? ShYnNoK. I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. Connecting to different inputs on the Philips Hue TV sync box, testing with different HDMI cables. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Website copyrighted Smart Home Winner 2021-2023. They work greatmost of the time. You can try these methods to see if they work. I turned off the HDMI inactive for 20 min setting and this stopped it. Your TV connects to the output with a short HDMI cable included in the box. Aug 25, 2020 7:50 PM in response to jdo_apple. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. There are two of the biggest problems for it. However, how to do if the method doesnt work? However for some users, they dont understand the charm in a practical moving watching experience. I have these issues as well. It should display a wide range of software and apps installed on your device. Select your Wi-Fi network and tap Connect. You may have an access point or two within your home if you like to use smart home devices. Hopefully with working files this time around! My Smart Plug Keeps Turning On (or Off) By Itself! Got it as a gift in December, and have been using it ever since. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . Press and hold the power button on the Hue sync box. No, * Image on the television? ask a new question. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. POWER ON AUTOMATICALLY. They release a new version constantly, you can see. All you need to do is rollback the version of the Hue Sync app you are using. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? Please note that all comments go into a moderation queue (to prevent blog spam). You must feel desperate at this time. 8. Both of these issues can be fixed with these quick tips and tricks. Can It Support Both?! I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. 3. (2 ways), Are Philips Hue Bulbs Bright Enough? Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. You are using an out of date browser. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. When the connection is confirmed, tap Search. The Lifespan of Smart Plugs: Do They Have an Expiration Date? Thanks! How does this all work? Find the Hue Sync app folder and delete the data inside of that nested folder. This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. Press and hold the option key to reveal a Library folder. Lots of users have reported that they have various issues with the Hue Sync Box. This will show you a folder full of data for all of your apps. I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. An example of data being processed may be a unique identifier stored in a cookie. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. While these are quicker to fix than the issues with the app, they can also be harder to diagnose. Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. Smart Home Point 2019-2023. zulfikarfrombanbury, call provided; every potential issue may involve several factors not detailed in the conversations Especially smart apps that need to maintain a near constant connection with several devices at once. Other users have experienced problems with the app related to how it stores data on your PC. But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. Save my name, email, and website in this browser for the next time I comment. With Philips Hues new devices, all is possible. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). 1 Home Entertainment Tech Resource. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! For some problems, it is difficult for you to find solutions online. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. Can Philips Hue Control Other Bulbs or Normal Lights. So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? Ive fixed it. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. 5. Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. 4K does not work, yet. However, it just supports 60Hz inputs currently. Save my name, email, and website in this browser for the next time I comment. 7. This guide will tell you why your Hue Sync has connection errors. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. My AVR supports Dolby vision pass through. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. Scroll down and tap on "HomeKit". Uninstall both Hue and Hue Sync app and reinstalled them. Press and hold the power button on the Hue sync box. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. When I deactivate it, my tv starts recognizing Dolby again but the lights stop syncing with the hue device. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. Thanks and good question. This website uses the TMDb API but is not endorsed or certified by TMDb. Rollback the version of the Hue Sync App. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Your Hue lights can now sync to those while the signal is passed through to your TV. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs!